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Hi team 👋

We’re currently experiencing an issue where app orders are not working.

What’s happening?
A third-party system called Commercetools (used to place orders in the Joe app) is currently down 🚧
Because of this, customers may not be able to complete orders in the app.

Impact:
🌍 All markets
📱 App orders may fail or not go through

Status:
✅ The issue has been identified
🔧 Our tech teams are working closely with Commercetools to fix it as quickly as possible

What should you do in-store?
If a customer is affected:

🧾 Take the order in-store as usual

We’ll share an update as soon as the issue is resolved.
Thanks for supporting our customers in the meantime 🙏