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Hi team 👋
‍

We’re currently seeing an issue in the Joe Loyalty App affecting a small share of customers when they try to add items to the basket.

What’s happening?
A third-party system called Storyblok (used to push layout/content updates into the app) is currently causing the app layout to behave incorrectly, which in some cases prevents customers from adding items successfully.

Impact:

• Approx. 2–3% of customers globally
• Customers may experience issues when adding items to the basket in the app

Status:
✅ We’ve identified the root cause related to Storyblok layout delivery
🔧 Teams are working on resolving it as quickly as possible

What stores should do:
If a customer is affected, please guide them to use one of these alternatives:

• Try again after restarting the app
• Use in-store ordering as normal
• Use our website ordering (if relevant in the market)

We’ll share an update as soon as the fix is deployed. 🙏