Be a part of our revolutionary mission!

Our mission is to become the first truly global people-focused F&B brand. To achieve this, we strive to create a culture based around our virtues and operational excellence within our three company focus areas: A high degree of Employee Engagement, delivering great Guest Experiences, and securing a strong Financial Performance.

Our unique company culture is the backbone of our company’s success, which relies on our employees striving to live by and promote our company Manifest.

As part of the company's growth, we have reached a point were decentralizing the Customer Care responsibilities to key local markets is necessary. As a DK Customer Care trainee, you will be in close dialog with the local operational management team as well as the UK Customer Care HQ. You will be handling local customer engagement (in this case, Denmark, Sweden, Norway, and Finland) via our CRM systems.

JOE & THE JUICE consists of a diverse range of people with different and unique skillsets, who all have in common that they’re extremely passionate about their work. We are first and foremost, looking for a person who fits into our team and contributes positively on a daily basis, both professionally and socially.

We are looking for a Customer Care Trainee to be a part of our operations in the Nordics

What you’ll do:

As a vital part of our team, your responsibilities will include actively engaging with our customers through various communication channels. This involves skilfully responding to and documenting reviews from platforms like Yelp, Google, Facebook, and TripAdvisor via our Myli platform.

Additionally, you'll play a crucial role in managing and processing selected customer care emails. Your interaction with our valued app users through the JOE-App inbox will be a key aspect of your role. Ensuring customer satisfaction, you will assist in tracking and forwarding missing receipts and helping customers retrieve any lost or missing items.

Furthermore, you'll have the rewarding task of distributing gift cards to our customers. 

What you’ve got:

• Eagerness to learn. You will be trained bottom-up in all our internal processes, platforms & and related reporting, with the end goal of making you an expert within your area.
• Fluency in spoken and written Danish and English
• Basic understanding of the office package
• High work-moral
• A guest-first approach

We expect that you are flexible when it comes to workload and working hours and that you take a sincere responsibility about your work and the tasks you are assigned to. The workload is expected to be full-time, with hours allocated on the weekends.

Does this sound like you?

Then please forward us your application and CV as soon as possible.

We will be continuously interviewing and looking to make recruitment soon, so don’t be hesitant to forward us your application.

Please address your application directly to Emilia at emilia@joejuice.com