Customer Care Trainee

Company

Joe & the Juice is a fast-growing freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to +360 stores across 18 countries with more than 4.000 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe and our concept extends beyond just the products themselves, but about the people behind them.

We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company’s success; Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on having a high degree of Employee Engagement, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging.

Job summary

The position as Costumer Care Trainee will be based in our danish headquarters in Copenhagen and will be part of our Brand & Communication department, which include teams such as Costumer Care, Communication, Creative, Social Media & Partnerships and Music. The role is global with a main focus on our operations in the nordics. The overall responsibility will include actively engaging with our customers through the Joe Loyalty app inbox. Here you’ll be handling customer feedback from purchases, tehchincal issues and construcive feedback. Ensuring customer satisfaction and assist in tracking and forwarding missing receipts and helping customers retrieve any lost or missing items.

Key responsibilities

• Engaging with Costumer on the App
• Handling Customer feedback
• Ensuring Customer Satisfaction
• Tracking and Forwarding Missing Receipts
• Helping Customers Retrieve Lost or Missing Items

Key qualifications

• You don't need any previous experience to join our movement, although it is a plus! If you're a hard worker, with a can-do attitude, and an eagerness to learn, we'd love to hear from you! You will be trained bottom-up in all our internal processes, platforms & and related reporting, with the end goal of making you an expert within your area.
• Fluency in oral and written Danish and English
• Basic understanding of the office package
• High work-moral
• A guest-first approach

We expect that you are flexible when it comes to workload and working hours and that you take a sincere responsibility about your work and the tasks you are assigned to. The workload is expected to be full-time, with hours allocated on the weekends.

Applications and CV should be directed to: Emilia at emilia@joejuice.com

We will conduct interviews ongoingly and looking to make recruitment soon, so don’t be hesitant to forward us your application. Any questions you might have should be directed to Emilia.