About the job

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance.

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth.

JOB SUMMARY

JOE HOUSE Grønnegade is our first full-scope concept store, delivering an elevated in-store experience through product innovation, design excellence, and exceptional service. As Store Manager, you will lead this flagship venture, driving operations, team performance, and guest satisfaction while setting new standards in retail and hospitality for JOE & THE JUICE.

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with the Market Manager. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members, ensuring efficient workflows, great guest experiences, and high-quality products.

Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.

KEY RESPONSIBILITIES

Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.

Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of team members, and hereby, the optimal team positioning and future talent pipeline.

Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.

Guest Experience: Ensure a guest-first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty. Pay attention to detail and our guests needs and preferences ensuring every interaction is a memorable experience. Ensure your team welcomes guest with great focus on hospitality excellence.

Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained. Problem-solving is expected during a fast-paced day to day, looking to ensure smooth operations every day. Create and develop operational workflows together with other key stakeholders in spread departments to gain best-practices for the concept.

Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off-boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.

Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.

Performance Management: Accountable for building sales and optimising store EBITDA to achieve defined KPI targets.

KEY QUALIFICATIONS

1. Previous Leadership Experience:

• General Manager experience within the F&B industry for 3-5 years.
• Comparable leadership roles such as Area Manager, Restaurant Manager, or Multi-Unit Manager in the F&B or hospitality sectors.

2. Team Management:

• Managerial experience overseeing a team of at least 10 employees reporting directly to you.
• Demonstrated ability to lead cross-functional teams in fast-paced environments.

3. Operational Expertise:

• Proven success in managing day-to-day operations in roles such as Café Manager, Store Leader, or Franchise Manager.
• Solid understanding of inventory management, compliance, and operational excellence.

4. Experience with Concept Stores or Premium Service:

• Exposure to managing flagship or concept stores with high standards of service and product innovation.

5. Hospitality and/or Management education is preferred.

THE BENEFITS

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some Joe-ified benefits:

• Our global headquarter is located with great accessibility in the heart of Copenhagen and accommodates 150+ employees.
• In Joe we have a flat hierarchy where all opinions are valued, allowing plenty of room for input • and improvement ideas.
• Our monthly social calendar is packed with great activities such as running club, wine tasting, creative evenings and Friday bars.
• Coming: Fitness facilities filled with all equipped you need to keep yourself healthy and fit, along with already accessible showers with complimentary towels as well as a steam room.

THE PROCESS

We are looking for a candidate to start as soon as possible (latest 01/04/2025) and will only consider applications through Easy Apply. interviews will be conducted on goingly.

If you have any questions, please direct them to Morten Thønning on thonning@joejuice.com.